Terms & Conditions
ZeppleMe is owned & operated by Ess Gee Impex. By using the ZEPPLEme.com website (the
"Site") you agree to follow and be bound by these Terms and Conditions (the "Terms") and agree to
comply with all applicable laws and regulations. In these Terms, the words "you" and "your" refer to
each Client or Site visitor, "we", "us" and "our" refer to ZEPPLEme.com
products irrespective of whether such use is through a computer or a mobile phone or any other similar
device, as well as to all information and recommendations provided to you on the ZeppleMe website.
It is your responsibility to review these Terms and Conditions periodically. If at any time you find these
Terms and Conditions unacceptable or if you do not agree to these Terms and Conditions, please do not
use this Site. We may revise these Terms and Conditions at any time without notice to you. If you have
any questions about these Terms and Conditions, please contact our client service department.
You agree that by using the site and registering for membership you are at least 18 years of age, or
visiting the site under the supervision of a parent or guardian, and you are legally able to enter into a
USE OF THE WEBSITE
Subject to the terms and conditions of this Agreement, ZeppleMe, hereby grants you a limited,
revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your
internet browser only for the purpose of applying for a membership, and shopping for personal items
sold or offered on the Site and not for any commercial use.
ZeppleMe.com may assign you a password and account identification to enable you to access and use
certain portions of this Site. Each time you use a password or identification, you will be deemed to be
authorized to access and use the Site in a manner consistent with the terms and conditions of this
Agreement, and ZeppleMe.com has no obligation to investigate the authorization or source of any such
access or use of the Site.
You will be solely responsible for all access to and use of this site by anyone using the password and
identification originally assigned to you whether or not such access to and use of this site is actually
authorized by you, including without limitation, all communications and transmissions and all
obligations (including without limitation financial obligations) incurred through such access or use.
We will try to make the ZeppleMe website error-free. Your access to the ZeppleMe website may be
occasionally suspended or restricted to allow for repairs, maintenance, or for introduction of new
facilities or services. However, we do not take responsibility for internet related issues at your end.
This Site is owned and operated by Muffin Clothing Pvt. Ltd. The trademarks, names, logos and service
marks (collectively "trademarks") displayed on this website are registered trademarks of Muffin Clothing
Pvt. Ltd, the website owner. All other trademarks not owned by the website owner that appear on this
website are the property of their respective owners, who may or may not be affiliated with, connected
to, or sponsored by the website owner.
In order to enjoy all the benefits of ZeppleMe, you must register your email. Email registration is easy,
and there is no commitment to purchase. Once registered, you have access to a personalized account
with a specially curated showroom, and various payment options to choose from. As a registered user of
ZeppleMe, you agree to receive emails promoting any special offer(s), including third party offers. You
may adjust your email preferences (or unsubscribe from newsletters) by clicking the “unsubscribe” link
at the bottom of any newsletter we’ve sent. For your convenience, all information provided during
By registering your email, you’ll have access to a showroom updated frequently with a great selection of
bras, lingerie, sleepwear and more. Because we introduce new styles throughout, you’re sure to find
many styles you’ll love. ZeppleMe's goal is to provide you with designer quality style at an affordable
price. ZeppleMe cannot guarantee that a selection available in a particular month will be available in any
When you place an order to purchase a product from ZeppleMe, we will send you an email confirming
the receipt of your order.Your order are confirmed by an email we send to you, stating that we have
dispatched the goods (the ‘Shipment Confirmation E-mail’). You are seeking to enter into an agreement
with the Licensee, when you place an order.
PRICING AND AVAILABILITY
Despite our best efforts, a small number of the thousands of products in our catalogue may be
mispriced. If a product’s correct price is lower than our stated price, we charge the lower amount and
send you the product. If a product’s correct price is higher than our stated price, we will, at our
discretion, either contact you for instructions before dispatch or cancel your order and notify you of
We have taken great care to provide accurate product images for each product for sale on the site.
However, the colours we use, as well as the display and colour capabilities of your particular computer
monitor will affect the colours you actually see. We are not responsible for the said limitations and
cannot guarantee that the colour, texture or detail of merchandise that you see on your monitor display
will be accurate
Orders will be executed only after realization of the payments. Cash on delivery charges, as indicated,
may apply over & above the offer price. For your convenience, when you place your first order, we will
save your credit or debit card information and use it for all future purchases, unless you notify us online
or through Client Services. ZeppleMe will not be liable for any credit card fraud. The liability of any
Fraudulent Use of the card shall always be on the owner of the card unless proved otherwise. Please be
informed that if we do not have stock to deliver the goods you have ordered, we will issue the charged
amount back to your account. It may take 14-21 working days for the amount to be credited to your
account. You will be duly informed of the same once done.
DISCLAIMER OF LIABILITY
Except as otherwise provided in the standard terms of sale that govern the sale of each product on this
site, the products offered for sale on it and the transactions conducted through it are provided by
zeppleme on an "as is" basis. Zeppleme makes no representations or warranties of any kind, express or
implied, as to the operation of the site or the information, content, materials, or products included on
this site except as provided herein. To the full extent permissible by applicable law, zepple me disclaims
all warranties, express or implied, including, but not limited to, implied warranties of merchantability
and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy and system
integration. This site may include inaccuracies, mistakes or typographical errors. Zeppleme does not
warrant that the content will be uninterrupted or error free.
To the maximum extent permitted by law, zeppleme will not be liable for any damages of any kind
arising from the use of this site, including, but not limited to indirect, incidental, punitive, exemplary,
special or consequential damages. To the maximum extent permitted by applicable law zepple me's
total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the
aggregate the amount of fees actually paid by you to zepple me during the month immediately
preceding the act allegedly giving rise to zepple me's liability.
Zeppleme disclaims all responsibility for delay caused by circumstances outside our control
including natural disasters, power outages, technical difficulties, fire, or any other freak occurrence that
prevents our service from running normally and shall in no way be liable for any direct, indirect,
incidental, punitive, or consequential damages of any kind whatsoever in respect to delay or loss.
We as a merchant shall be under no liablity whatsoever in respect of any loss or damage arising directly
or indirectly out of the decline of authorization for transaction, on account of the cardholder having
exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Shipping and Returns
Zeppleme has partnered with a reliable courier service to ensure timely and efficient delivery of
your much awaited order. Once your order is placed and confirmed we shall send you the tracking details. Be assured that your package will reach you in perfect condition and on time, barring anyunforeseen circumstances.
If you aren’t satisfied with your order, don’t fret, simply return it, and we will accept it back, no
questions asked (subject to the below mentioned conditions). For the ease and convenience of our
customers, we have a hassle-free Returns Policy.
Every return is subject to acceptance within 7 days of delivery. We will provide you with a full
refund. Please note: No returns will be accepted for products sold under any ‘Sale’, ‘Discount’,
‘Offer’ or ‘Promotion’.
You can cancel your order placed with us before the it is shipped out. Zeppleme strives to ship
orders swiftly and efficiently, so once placed all orders are immediately transferred to our
warehouse to be fulfilled. Orders that are processed and shipped will not be cancelled.
How to return a product?
1: Make sure to ship back your entire set in its new, unused, unworn condition within 15 days of
2: The original tags, packaging, labels etc. should be intact.
3: Enclose your invoice inside.
4: We can arrange for the parcel to be picked from certain locations. Get in touch with us to check
if your pin code falls under this service. In case it does not, simply courier the parcel to our
address. Enclose a copy of the courier receipt to get a refund for the courier charges.
What are the products that cannot be returned?
1: For hygiene reasons, we do not accept return of briefs, panties, shapewear panties, or a lingerie
set that includes panties.
2: A product that has been sold as part of a multipack cannot be returned as an individual item.
3: Items bought under discount during sales, special promotions, using credit coupons or promo-
codes cannot be returned.
4: We reserve the right to refuse returns where it's found that the item has been worn, washed, or
How much time does it takes for the process of exchange and issuing of credit or refund?
1: Upon receiving the original products back in our warehouse and passing of quality inspection, it will take minimum 15 working days to process any refund/exchange via the original payment
method or issuance of credit to your wallet.
2: In case of refund or credit being issued for other reasons, it will will take minimum 21 days from the date of the receipt of return request from the customer.
Cancellation Policy: You can cancel your order with Zeppleme.com before the order is shipped.
ZeppleMe strives to ship orders swiftly and efficiently, so once placed, all orders are immediately transfe
rred to our warehouse to be fulfilled. This is why we cannot cancel it when they are already processed a
First Step towards return
Drop an email at email@example.com within 48 hours of delivery.
Register your complaint and get a Complaint ID by the customer service team. This is mandatory
information which is needed to know about the status of the complaint and for returning the Product
How to Return a Product?
1: Make sure to ship back your entire set in its new, unworn condition*within 15 days of delivery. Sets
received 15 days after delivery, or incomplete sets will not be accepted.
2: All items to be returned must be unused and in their original condition. The original tags, packaging
should be intact.
3: We expect that while returning the product you will pack the product very safely and securely to
protect the product from damage/lost during the transit. Enclose your invoice inside.
4: We can arrange for the parcel to be picked from some locations. Call us to check if your pin code falls
under this service.
5: In case it does not, simply courier the parcel to our address. Enclose the copy of courier receipt to get
a refund for courier charges.
What are the services that cannot be returned?
1: For hygiene reasons, we do not accept return of briefs, panties, or shapewear panties, or an opened
box of a lingerie set that includes panties
2: Item that has been sold as part of a multipack cannot be returned as an individual item
3: Items bought under discount during sales or special promotions, or using credit coupons or promo-
codes cannot be returned
4: we may refuse returns where it's obvious that the item has been worn, washed or soiled
How much time it takes for an exchange or issuing of credit or refund?
1: We first need to receive the original products back in our warehouse. Once received, it will take us
minimum 15 working days to process any refund/exchange via the original payment method or issuance
of credit in your wallet.
2: In case of refund or credit being issued for other reasons, we will take minimum 21 days from the
date of the receipt of request from the customer.